Privacy Policy
How we collect, use, and protect information. Plain English, no tricks.
1. Introduction
This Privacy Policy explains how Pine Point Digital LLC ("Pine Point Digital," "we," "us," or "our") collects, uses, and protects information when you visit pinepointdigital.com, contact us, or engage our services. By using our website or services, you agree to this Policy. If you do not agree, please stop using the site.
2. Information We Collect
Information you provide directly. When you fill out a contact form, request a proposal, sign up for our email list, download a resource, or email us, you may share information such as:
- Name
- Email address
- Phone number (if provided)
- Business name and website
- Information about your project, goals, and current situation
- Any other details you choose to share
Information collected automatically. Like most websites, we receive certain information automatically when you visit, including:
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Pages viewed, time spent, and referring URL
- Basic interaction events (clicks, form submissions)
Information from clients. In the course of delivering services we may receive login credentials, customer lists, analytics access, and other business information. We treat this as confidential and use it only to perform the services you have engaged us for.
3. How We Use Information
We use the information we collect to:
- Respond to your inquiries and proposal requests
- Provide, deliver, and improve our services
- Send invoices, receipts, and project communications
- Send marketing emails or newsletters when you have opted in (you can unsubscribe at any time)
- Operate, analyze, and secure our website
- Comply with legal obligations and enforce our agreements
We do not sell your personal information, and we do not share it with third parties for their own marketing.
4. Cookies and Analytics
Our website may use cookies and similar technologies to remember preferences, keep the site working correctly, and understand how visitors use the site. We may also use privacy-respecting analytics tools that collect aggregated, non-identifying data about site usage. You can disable cookies in your browser settings, though some parts of the site may not work as expected.
5. Third-Party Service Providers
We rely on trusted service providers to operate our business. These providers process information on our behalf and are required to protect it. They include:
- Hosting and infrastructure (Cloudflare) — to serve and secure this website
- Form processing (Formspree) — to receive contact form submissions
- Email delivery — to send transactional emails, project communications, and (if you opt in) newsletters
- Analytics — to measure site usage in aggregate
- Payment processing — to invoice and accept payments from clients
Each provider has its own privacy practices. We recommend reviewing their policies if you want more detail.
6. Sharing and Disclosure
We do not sell or rent your personal information. We may share information only in these limited situations:
- Service providers: with the vendors described above, strictly for the purposes of operating our business.
- Legal requirements: if required by law, court order, or valid government request, or to protect our rights, safety, or property.
- Business transfers: in connection with a merger, acquisition, or sale of all or part of our business, subject to continued protection of the information.
- With your consent: when you ask us to share information with someone else.
7. Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Access a copy of the personal information we hold about you
- Correct information that is inaccurate
- Request deletion of your information
- Opt out of marketing emails (use the unsubscribe link in any email)
- Object to or restrict certain processing
To exercise any of these rights, email hello@pinepointdigital.com. We may need to verify your identity before acting on a request, and some information may be retained for recordkeeping, legal, or security reasons.
8. Data Retention
We keep personal information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Client project records are typically retained for at least the duration of our engagement plus a reasonable period afterward.
9. Security
We take reasonable technical and organizational measures to protect information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our website and services are intended for business owners and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
11. Third-Party Links
Our website may link to third-party sites. We are not responsible for the privacy practices or content of those sites. Review their privacy policies before sharing information with them.
12. International Visitors
We operate from the United States. If you access the site from outside the United States, your information will be transferred to, stored, and processed in the United States, which may have different data protection laws than your country.
13. Do Not Track
Some browsers offer a "Do Not Track" signal. There is no common industry standard for responding to these signals, so we do not currently respond to them. You can still control tracking through browser and cookie settings and by opting out of analytics tools directly.
14. Changes to This Policy
We may update this Policy from time to time. We will post the updated version here and revise the "Effective Date" above. Material changes will be communicated when reasonably possible.
15. Contact
Questions about this Privacy Policy or how we handle your information can be sent to hello@pinepointdigital.com.